Customer Care

How can we help?

Everything we can share today about our elixirs, the ritual, and reaching the atelier.

The Elixir

Is it really alcohol-free?

+

Yes. It's an oil-based elixir with no denatured alcohol.

Is the finish shimmery?

+

Micro-fine cosmetic pearls leave a soft golden glow — subtle radiance that reads like warm skin, never a harsh sparkle.

Will it stain my clothes?

+

Let it absorb before dressing, and avoid delicate fabrics while skin is still wet with oil.

Can I wear it with my perfume?

+

Yes — it's designed to layer beautifully beneath fragrance.

Why "shake well"?

+

Natural pearls settle softly; a gentle shake re-awakens the glow.

Shipping

When will shipping details be available?

+

Full ordering, shipping, and delivery details will be confirmed before the first release, and shared here and with the private list.

Do you ship internationally?

+

We are finalising the destinations we can serve at launch. Confirmed regions will be published on our Shipping & Returns page before the collection opens.

Returns

What will your returns policy be?

+

Our returns terms are being finalised and will be confirmed on the Shipping & Returns page before the first release.

My order arrived damaged — what should I do?

+

Write to care@malikatjamal.com with your order number and a photograph, and we will take care of it personally.

Contact

How can I reach the atelier?

+

Write to us any time at care@malikatjamal.com. We are a small team, we read every message ourselves, and we reply as soon as we can.

Contact Us

Write to the atelier

For any question about our elixirs, the ritual, or the first release — we are a small team, and we reply personally.

care@malikatjamal.com